Talla, one of our most successful investments is an A.I. based customer support platform, it helps support reps have super-powers – using technology to automate the full support process.
The automation of Talla focuses on the tasks that are repetitive, such as questions that can be answered within HR, Legal and IT. As Talla is constantly learning, it’s got a clear advantage from other automated answering systems in place.
Whilst Talla resolves incoming customer support tickets, employees are freed up and able to focus on other fulfilling and challenging projects that drive customer revenue.
You can find out more about Talla here